Frequently Asked Questions
- Where can the bounce house be set up?
The bounce house unit can be set up on any level, grassy area. We will not set up on dirt or stone areas. The area should be clear of all obstacles including sticks, stones, sharp objects, sprinklers, animal droppings,etc… We place a tarp under each unit setup for added protection, and the unit is also staked down.
- How much room do I need?
Our bounce houses are 13’ X 13’ interior. We request a 20’ X 20’ area for which setup will be. No overhead power lines or trees shall touch or interfere with the unit.
- What ages do your services cover?
Jumping Bean’s believes that jumping is for everyone – big and small! If you are 150 pounds or less….jump away!
- Can I pick the unit up?
Sorry, for the safety of the participants and to insure a quality functional unit we will deliver and set up each unit. We’ll do the set-up and the takedown. (You should be enjoying the party anyway!)
- What kind of power do we need?
The unit requires a 110V outlet, preferable separate from other items requiring electricity. The outlet must be located within 100 feet of the unit.
- Does the unit need to stay running the whole time?
Yes. The unit will begin to deflate as soon as the power is turned off. We require that you keep the unit power on from delivery to pickup so that the unit does not get damaged, unless instructed otherwise for weather conditions.
- Is there a delivery charge?
Delivery, setup, and removal is FREE.
- Is there a deposit required?
We do not require a deposit. We collect full payment before setting up the unit.
- What is your cancellation policy?
We have NO cancellation fees for weather related conditions. For cancellations other than “weather related”, we do require a 40% cancellation fee if your event is not cancelled 72hrs or more before your event.
- Where do you deliver to?
We are based in Dallas, Ga and we deliver to the surrounding areas for FREE. However additional charges will be made for further deliveries (call for details.) We do deliver to other areas!!!!
- How long does it take to setup/takedown?
Typically, the unit takes about 15 minutes to setup and takedown.
- What if it rains or is too windy?
If it’s raining we cannot set up a bounce unit outdoors. If it’s too windy we cannot set up a bounce unit. If weather conditions change after delivery and set-up, there are no refunds.
- How do I reserve equipment?
Just call us at (404)788-0545 and we will gladly schedule your event.
- When is the payment due?
Payment in full is due the morning of delivery. The unit will not be set up unless payment has been made.
- What method of payments do you accept?
Cash or Check in person at time of delivery. Pay Pals accepted though online reservations.
- What are my responsibilities?
You MUST adhere to the safety rules. A responsible adult must be present at all times the unit is in use. This person must understand the safety rules and must enforce them at all times. You are responsible for keeping the unit clean and safe from damage.
CALL US TODAY TO RESERVE YOUR BOUNCE HOUSE!!
(404)788-0545 – Authur (704)622-9660 – Sheniqua